FAQ

What is our contact email? 

- thecustomfabricslayer@outlook.com - please expect a response in 24-48 hours during business days. If you don’t get a response within this time frame please send us a message on the business page! Please keep in mind we do not respond to emails on weekends  (Friday 6PM MST to Monday 8AM MST).

 

What is our turn around time?

- 21-28 business days. This excludes weekends and holidays. The turn around time begins every Monday after the round closes. Please allow up to 5 business days for processing.

 

What is our turn around time for retail?

- Please allow up to 5 business days for processing retail / in stock items. 

Why does my discount code not work on solid colours?

- Due to high cost we unfortunately are unable to discount retail solid colours unless a special event specifically discounts them. Everything we ship is by air, which is highly expensive. This allows us to keep everything restocked fairly quickly, but means we have no room to discount solids unfortunately.