Scaling & Returns
THE CUSTOM FABRIC SLAYER INC.
We do not accept returns of fabric unless there is an error on our end that cannot be fixed. Please contact us within 14 business days of receiving your order to help with your order. Fabric MUST be uncut and unwashed. Washing or cutting into the fabric voids your ability to return or receive a credit for any reason. We do not refund for defects of 2” or less. Again, The fabric must be uncut and unwashed to be returned. We do our best to inspect every order to ensure that it leaves our hands perfect for you. In the event that an error is missed we will do our best to correct this error, including an immediate reprint. Please make sure that the fabric is uncut. We currently have a zero cancellation policy. No orders can be cancelled once they are placed due to the nature of every order being custom to you. Please send an email to the firstname.lastname@example.org if you have any questions or concerns.
We will do our best to provide assistance with scaling, however we are not responsible for the the scaling if you decide you do not like the size. We will do our best to accommodate each situation though. Scaling is how often the pattern repeats. If the scaling is chosen at 3x3 than the entire image will repeat every 3”.
All prints are automatically scaled at 6x6 - which is universal scaling. 6x6 scaling is universal and typically has a character height of 1.5-2.5” characters. If there is a significant difference in this due to designer the print will be adjusted to meet universal scaling when printing. If you require a different scale please email or message us PRIOR to the round closing otherwise it will be too late to customize and change scale.
Our turn around time is 21-28 business days from closing of the preorder and up to 5 business days for processing. Our turn around time does NOT include shipping time to you.